Terms & Condition
At Dripdoll, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy subject to the following terms and conditions:
1. Eligibility for Refund:
β’ Refunds are applicable only for products that are returned in their original condition, unworn, unwashed, and with all tags attached.
β’ To be eligible for a refund, you must initiate the return process within 5-7 days of receiving your order.
2. Return Process:
β’ To request a refund, please contact our customer support team via email at Kaushik.delhi18@gmail.comwithin the 7-day return period. Please include your order number and reason for the return in your email.
β’ Our customer support team will provide you with instructions on how to return the item(s) and the return shipping address.
β’ You are responsible for the return shipping costs unless the return is due to our error or a defective product.
3. Inspection and Approval:
β’ Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a refund.
β’ If the returned item(s) pass our inspection, we will process your refund within a reasonable timeframe.
β’ Refunds will be issued to the original payment method used for the purchase.
4. Exclusions:
β’ Certain items may not be eligible for a refund, including but not limited to:
β’ Items that have been worn, washed, or altered.
β’ Items purchased during clearance sales or promotional events.
β’ We reserve the right to refuse refunds for items that do not meet our return criteria.
5. Damaged or Defective Items:
β’ If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund, including return shipping costs, depending on the circumstances.
6. Changes to Refund Policy:
β’ We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
7. Contact Us:
β’ If you have any questions or concerns about our refund policy, please contact our customer support team at info@dripdoll.in OrΒ +91 8383899355 We are here to assist you and ensure a positive shopping experience.